The total price of the arrangements you have booked can be paid back in full if it complies with our cancellation policy …

• If you book 12 weeks or more before your scheduled arrival date in Egypt, a deposit of 40% to 50% of the total price per person. Is none refundable if cancellation comes from your side 11 weeks + 6 days +23 hours from your arrival date.  But It can be deposited for a future available date on the same yacht, vessel or same booked program. Additional charges may add up on the old total price, in cases of supplier’s rise their fees or the cost in general has exceeded or booked in different season.
• If you cancel more than 12 weeks before your scheduled arrival date in Egypt, then 75 % of the full price is payable to you. If you cancel 11 weeks + 6 days +23 hours before your arrival date in Egypt, 50% is payable to you if you paid full charges.
• If you don’t pay in time or Cancel 10 weeks before your arrival date to Egypt, A cancellation fee of 100 % No Refund will be applied on any deposited amount of money for your booked trip or moved at your request to future different date, if possible , and additional charges may apply on you.
• The Full charter package, Yacht hire or Events or offers price tag that you chose must be paid in full before your arrival date in Egypt. Failure to do so, Gives Awesome Red Sea Company all the right to terminate your booking and charge you cancellation fee’s. Unless other arrangements have been agreed on with Awesome Support Team (The representatives of Awesome Red Sea Company).  And has been stated on the booking contract which signed by the owner of Awesome Red Sea Company and web site …
• Cancellation from under 10 weeks period before your Arrival Date, Gives Awesome Red Sea Company All the Right to keep 100 % of your money. Unless Awesome Red Sea Company Owner accepted other arrangements for different dates of your choice and doesn’t cause Awesome Red Sea Company any income lost. However; We want you to keep in mind Awesome Red Sea Owner and AwesomeSupportTeam will always do their best to Support you with solutions to avoid lost in your side as well. Our business strategy to be open minded and think outside of the box to gain our client Satisfaction and gain their loyalty to Awesome Red Sea Company …
• Also, we can help you with any way that we can to help you cover your lost in cancellation from your insurance if it included in your insurance policy …
• Please be advised that your booking may be cancelled if you do not make payment on time (and we are not obliged to send reminders) and if you don’t pay in time, cancellation charges as set out under (payment and cancellation policy) will be applied on you. Unless stated differently in your contract …

Any Charges applied by Bank or other method of payment service companies that we use, are paid by you. Unless it’s terminated By Awesome Red Sea Company for specific promoted service that we promote and stated in the booking contract

*To proceed in cancellation of your Holiday with us …
Best to use the following methods…

1) Calling the office on +2 (0) 1007476407

2) Emailing info@awesomeredsea.com

3) Cancellation will take effect from the day this notice is received and receipt will be confirmed in writing via email. The following will apply:

Cancellation fees apply as written in the Payment and cancellation policy section will be calculated with the number of days before your trip/ package starts in Egypt. In the agreed contract that states pick up location, date and time stated on your contract, and on which date notice of cancellation was received by our e-mail system.

If the holiday price depends on the number of persons booked (As group booking) and you wish to change that number of persons, the price will be calculated on the basis of the new party size. Any increase in price per person as a result of part cancellation is not a cancellation charge. It is a price adjustment resulting from the amendment to the number of persons in the group traveling and there given offer. However; Awesome Red Sea will always do our best to help promoting available places in your full charter trip or group package in our last-minute offer and other promotional social media accounts that affiliated to us. The earliest it happens to have difficulties with the past issue. Must inform us as soon as possible, at least 40 days before your Arrival date to make arrangements with the Awesome Support Team …

If you decide to cancel any part of your package/expedition during the course of your stay you must notify us or our agents or Guides immediately, in writing explaining the reasons for the cancellation. In Remote areas as marine parks etc., it’s not easy to cancel during the trip unless it’s emergency that requires a rescue team to be contacted by our side and get as close to meet. For any other reasons, as must go for family member who is hospitalized etc., we will do our best to full fill your need but you must understand that we not entitled by any law to do make the arrangements in a remote area for your cancellation and you will be acknowledged of the cost of the arrangements before they are made confirm and you’ll be asked to sign a fee agreement that must be paid before your departure from our trip.

*In Case of Changing made by client after booking …

For all bookings with Awesome Red Sea, name changes and replacement, Liveaboards trip change to another, General change of package etc. are charged at 50 U.S $ per person additional to the add on you may require. Some service providers charge in excess of this and in these exceptional circumstances Awesome Red Sea reserves the right to increase this charge if it happened at most 4 weeks before your arrival date in Egypt and that if it possible to be done for your booked vacation with us. Changes made 12 weeks before arrival date in Egypt there are No charges if didn’t cost us any Revenue lost or heavy additional extra work …

Airlines may be subject to change. Such a change is not a minor change. For Example; if you going on a Liveaboards that going to sail to a remote area. It can be impossible to wait for you. Other examples of none minor changes include alteration of your outward/return flights by less or more than 6 hours, changes to aircraft type or change of arrival airport. Change of location where your transfer should pick you up from. You must Notify us by calling and e-mailing us as soon as possible to try to find a solution to your case. And we are not obliged to pay any refund or Extra expenses for your trip, If the delay happened by you. However; our Awesome Support Team will do their best to minimize your lost and find a solution or help with any claims that you want us to help you with for your insurance provider …

In Case of Unused Services by your side; No refund or compensation is payable by the company for any unused accommodation, diving, services or activities provided during the holiday. Clients, who do not complete a diving course for any reason, cannot be refunded for a portion or the remainder of the diving course. All our instructors are carefully selected and are long timer professional’s with credited experience in the red sea and abroad. That doesn’t mean in all cases, there are some exemptions   Example; someone had fever in the second day of the course, all the way till his/her last day of their vacation. At awesome red sea we put in consideration maximum care for our clients and doing our best for their satisfaction. In case like this, you can Finnish your course in your next vacation for no extra charge. Opposite Example; we can’t refund you if you don’t show up because your hang over or showing up drunk for your course …

*In Case we have to make a change to your trip agreement:

Unlikely that we will have to make any changes to your contracted arrangements, as we do plan the arrangements very well in advance. But; we afraid, that at any time we may have to make changes (for example, a port change may be necessary) and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you, at the earliest possible date and find the suitable solutions for it that also may waiving any additional surcharges if it possible by our side and it will be treating the situation as force events.

If we make a major change before your arrival date, as example; changing the Liveaboards you are sailing on. We will notify you in writing and you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable or higher standard from us for the same value. If not available; any other offer on our web site you can choose from and we will compensate you the difference in price if it lowers then what you paid, additional to a 5% discount on the new package you’ll be choosing as compensation …

Unlikely happens, but we also reserve the right to cancel your travel arrangements in special cases. For example, if the minimum number of clients required for a particular travel arrangement is not reached and money not fully paid before your trip departure, we may have to cancel it and give you alternative options. However, we will endeavor not to cancel your travel arrangements, except for reasons of force Majeure or failure by you to pay the final balance.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a refund for monies paid. In all cases, except where the major change arises due to reasons of forced events or force Majeure that out of our control.

All THE ABOVE WRITTEN STATEMENT APPLIES ON ALL OUR BOOKING’S AND SERVICES. AWESOME RED SEA ARE ONLY OBLIGED TO PROVIDE YOU WITH YOUR BOOKED SERVICE ACCORDANCE TO THIS POLICY WRITTEN ABOVE OR WILL BE AGREED ON, IN YOUR CONTRACT.